Will-Call Customer Management
Business Requirement:
Gain control of will call customers, instead of waiting for customers to call and request a delivery, anticipate customer needs and pro actively call to suggest a delivery that fits into your normal delivery schedule.
Solution:
In 
Delivery Management
will call customers are forecast and schedule just like automatic fill customers. The 90 day live order queue
gives the option to show will call, no will call or all customers. You can review a list of will call customers
that are estimated to need a fill in the next 90 days at any time. Customer service can use this list to proactively
call customers before they have a chance to call the competition. Since they have the delivery schedule and
routes for the next 90 days they can suggest a delivery date the fits into existing routes.
Impact:
- Increased business
- Increase profit
- Proactive customer service
- Smoother operations
